↩️ Refund Policy ↩️

At Ronin Industries, we are dedicated to delivering high-quality, individually tailored editing services to clients around the world. We value your trust and time, and in return, we ask that you respect the process and effort we invest into every project. To maintain transparency and fairness, the following refund terms apply to all orders:

Refund Eligibility

Refunds are available only before editing work has begun.

Editing is considered to have started once any portion of your footage has been:

Reviewed or assessed

Trimmed or restructured
Color graded
Or otherwise prepared for post-production

Once editing begins, the order becomes final and non-refundable.

Order Details & Responsibility

Clients are responsible for providing clear, accurate, and complete project details via the order form.

If any essential information is missing (e.g., unclear instructions, broken video links, missing deadlines), we will contact you via the email you provided.

If we do not receive a response within 30 days, the order will be considered abandoned, and you will no longer be eligible for a refund.

🔍Refunds and Behavior 🔍

We are proud to work closely and respectfully with each client.
However, Ronin Industries reserves the right to deny a refund if:

A client communicates in a disrespectful, aggressive, or abusive manner.
There is clear intent to manipulate, harass, or exploit the service in bad faith.
The working relationship is disrupted to a degree that prevents successful delivery.

Our mission is to create outstanding work in a professional environment – mutual respect is expected on both sides.

🕵️ What Does "Change of Mind" Mean? 🕵️

Refunds are not granted for:

A change of mind after placing the orderYour request will be reviewed, and we will respond with our findings and proposed resolution within 3 business days.
Disliking the final result after editing work has begun or been delivered, if it reflects what was agreed.
Personal preference shifts that contradict the original brief.

However, minor revisions can be requested during the post-delivery feedback window, depending on the package you selected.

🥂How to Request a Refund🥂

If you believe you are eligible for a refund under these terms:

Include your name, order details, and reason for the request.

Each request will be evaluated individually and fairly.

By placing an order with Ronin Industries, you acknowledge that you have read, understood, and agreed to this Refund Policy.

We are always here to deliver high-level results and open communication – thank you for trusting us with your vision.