🧐 FAQ 🧐

Every Day: 06:00 AM - 10:00 PM (CET)

You can contact technical support via email at roninindustrieshelp@gmail.com, or Twitter.

Delivery usually takes 3-7 business days.

Yes, we do offer refunds. For detailed information about our refund policy, please visit the Refund Policy tab.

We offer a range of video production services, including promotional videos, corporate videos,and more. For a full list of our services, please visit our Services page. 

Yes, we can customize the video to meet your specific needs. Please provide us with your requirements, and we will make the necessary adjustments.

We accept various payment methods, including credit cards, bank transfers, and PayPal. 

We support multiple video file formats, including MP4 & AVI. Please ensure that your video meets these specifications. 

To request a quote, please contact us with details about your project through any of the following methods:

If you are not satisfied with the final result, please contact us as soon as possible. We will review your concerns and work with you to address any issues or make adjustments as needed. 

Upon completion of the project, the copyright and ownership of the video will be transferred to you. For more information, please refer to our Copyright Policy page. 

We are proud to be supported by these fantastic sponsors and partners: Citronita, Raxel.

Yes, you can view examples of our previous work on our Portfolio page.

We will keep you updated through [your preferred communication method, e.g., email, Discord, etc.]. You will receive regular updates on the project's progress and any necessary approvals.

You will be assigned a project manager who will be your primary point of contact. They will ensure smooth communication and address any questions or concerns you may have.

Please ensure your video content meets the following specifications: Video at least in 720p.

We can work with both raw footage and edited content. Please provide us with the details and any specific instructions you have. 

Our standard package includes 1 rounds of revisions. Additional revisions may incur extra charges.

Once we complete the initial draft, we will send it to you for review. You can provide feedback and request changes. After making any necessary adjustments, we will send you the final version for approval.

Your content will not be shared with third parties without your explicit consent. We adhere to strict confidentiality agreements to protect your information. However, please be aware that we do not take action against unauthorized reuploads of your video content. 

If you need to cancel a project, please contact us as soon as possible. Our cancellation policy details, including any applicable fees, can be found in our Terms and Conditions.

Yes, all projects are subject to a contract outlining the scope of work, payment terms, and other relevant details. Please review our Contract Terms for more information.

The final video can be delivered in various formats, including .MP4, .AVI, .MP3, .WAV Please specify your preferred format when placing your order.

The final video will be delivered via preferred delivery method, e.g., download link, cloud storage, etc.]. You will receive instructions on how to access your video. 

Yes, you can. By default, we include our logo in videos as a reference to our authorship. However, if you prefer the video without our logo, we can accommodate that for an additional fee of 8 Euro, which compensates for the loss of potential advertising. In this case, we will still include credit to you as the creator in the video description.